Information used
Account information includes your name, email address, account credentials and school memberships. School users may enter learner, guardian, staff, enrolment, attendance, assessment, finance and communication records into their school workspace.
If you contact us by email or telephone, we use the contact details and enquiry information you provide to respond. The application also uses technical records needed to operate the service, such as request diagnostics, account activity and school workflow records.
Why information is used
Information supports school administration: maintaining learner records, managing enrolment and teaching responsibilities, recording attendance and fees, preparing reports, and communicating with authorised school users and parents.
Account and technical information supports sign-in, access control, troubleshooting and protection of the workspace. Schools should enter information relevant to their authorised school purposes and maintain accurate records.
Access & sharing
School roles and teaching assignments control workspace access. Parent access is linked to authorised learner records. A school determines the records it enters, the accounts it invites and the information it shares through published reports, notices, email and exported or printed documents.
Email delivery uses the mail service configured for the installation. Hosting, mail delivery and backup arrangements depend on the school deployment. Contact us or your school administrator for details of the arrangement applicable to your workspace.
Resource links may take you to Kenyaplex or another external website. Their privacy practices and content access are governed by their own policies.
School records & retention
Learner, financial and academic records form part of a school's ongoing administration. Some workflow histories and financial corrections are retained to preserve a consistent record. Schools should establish their retention, access and backup procedures for their hosted installation.
For a correction or access request concerning a learner record, contact the school responsible for that record first. The school can verify your relationship to the learner and determine the appropriate action.
Privacy enquiries
For questions about Schoolplex account or website information, email info@schoolplex.co.ke or use our contact details. Include the school or account involved and the nature of your request. We may need to verify your identity before discussing private records.